Shipping Policy

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 2 - 5 business days of processing and production time for your order to ship out.

 

HOW LONG IS THE SHIPPING TIME?

U.S orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from.

Average transit times to the United States from our domestic warehouse: 2-5 Business days

Average transit times to the United States from our international warehouse: 5 - 20 Business days. Average transit times to International: 15 - 45 Business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company

 

WILL I RECEIVE A TRACKING NUMBER?

We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

When you receive your tracking number, if you need help tracking your order you can go here. 

 

TAXES AND CUSTOMS FEE

Please note that Shabella NYC shall not be held responsible for any additional taxes or customs fees incurred by customers in their respective order countries. While we strive to provide a seamless shopping experience, any duties or taxes imposed by local authorities are beyond our control and are the sole responsibility of the customer. We advise customers to familiarize themselves with their country's import regulations and taxation policies before placing an order. Thank you for your understanding and cooperation.

 

RETURN + REFUND POLICY

Due to the limited nature of the items we offer exchanges only and no refunds. Our return policy lasts until 7 days after the item is marked as delivered for damage or faulty goods please contact: contact@shabella.com. If you are unhappy with your order or you have received a faulty item, please reach out to us at contact@shabella.com and we will be able to assist you. For any items being returned to us, you will be expected to cover the cost of shipping the item to us unless the reason for return is our error.